1. Introduction

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled for subscriptions and credits purchased through J'nesisIDT.

2. Subscription Cancellation

Non-Cancelable:   Once a subscription is purchased, it is non-cancelable. No refunds will be provided for any unused credits or for any remaining subscription period.

Immediate Effect:  If you choose to discontinue using the Service, your subscription will remain active until the end of the current billing cycle, but no further charges will be incurred.

3. Credits Refund

Non-Refundable:  Credits purchased are non-refundable. Once credits are bought, they cannot be returned for cash or any other form of compensation.

Expiration:  Credits will expire based on the time-based or usage-based expiration as described in our Terms and Conditions.

4. Exceptions

Error or Fraud:   If you believe there has been an error or fraudulent activity related to your purchase, please contact us at info@jnesisidt.com within 30 days of the transaction. We will review and address such cases on a case-by-case basis.

5. Contact Information

For any questions or concerns regarding this Refund and Cancellation Policy, please contact us at info@jnesisidt.com.

6. Changes to Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on our Site. Your continued use of our services after such changes will constitute your acceptance of the new policy.